For some, griping easier online than in person

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COLUMBUS, Ohio (AP) -- Social media is providing new opportunities for residents in Ohio and elsewhere to take their complaints to City Hall without setting foot there.

In Dublin in suburban Columbus, fewer residents are showing up at City Council meetings but continue to raise concerns about odors, noise, city services or taxes via Facebook, Twitter, phone calls and email.

One of the least-attended public meetings is the monthly Columbus Metropolitan Library board of trustees gathering, where a lone reporter is often the only member of the public in attendance. But the library receives hundreds of inquiries a year, many of them sent to branch managers and then routed downtown to executive offices.

Many municipalities, such as Minneapolis, Grand Rapids, Mich., and the central Ohio area, now have online forums for civic issue discussions.